🔧 Troubleshooting

When something is wrong: how to find out what, before changing anything.

• The site is slow, or pages hang

  How to tell slow apart from stuck, and how to find which layer is at fault in three checks.

• My changes do not appear on the site

  The three reasons an edit does not show, in the order worth checking.

• Restoring a backup, and undoing one

  A restore replaces the site rather than merging into it. What that means, and how to reverse it.

• The calculators are not working

  What the spinner means, and the four things behind it.

• A report or PDF will not generate

  What a gateway error during generation really means, and why waiting beats trying again.